Cancellation Policy

Please Read

Our Policy

Once a booking has been made by you, the customer, it is a contract between you, the customer, and us at GIGI MLDC , that the appointment will be attended and paid for.

we’ve had to update our policies and implement changes in our operations due to COVID-19, As I am sure you can appreciate.

All clients are requested to pre-pay a deposit to secure your appointment.

we have amended our cancellation policy to reflect this.

Please be aware:
Contact us to rearrange your appointment up to 2 days prior and receive a full refund

If you fail to contact us 2 days prior to rearrange your appointment and are in non attendance, 100% deposit retained.

Late arrival

If you arrive late for your appointment, we will do our best to still give you the full appointment time. This won’t always be possible, If you know you will be late please ring ahead and we will do what we can for you.

Full treatment price is payable even on late arrival. Our time is valuable and by booking our Therapist for a set time you have agreed to pay the fee for that time even if your treatment time is reduced by your late arrival.

If we are running late, we will always still give you the full duration of your booking. If you are unable to stay any later to complete the duration, your price will be adjusted and any missed treatment time will be added to your next session free of charge.

Our promise to you

Thank you for your understanding and cooperation

If you have any trouble finding what you need, please call on 07977877177 and we will be able to help you.

Thank you for your understanding, we are taking every care we can to assure everyone is safe and can enjoy their treatments. Best wishes, GIGI